Frequently Asked Questions
Everything you need to know about bringing Artiss style into your home.
How long does shipping take for Artiss furniture?
Orders are typically processed within 1-2 business days. Delivery times vary by location, ranging from 3-7 business days for metropolitan areas and up to 10 business days for regional locations.
What is your return policy for change-of-mind purchases?
We offer a 14-day return policy for most items. The product must be in its original packaging, unassembled, and in brand-new condition. Please note that return shipping costs are the responsibility of the customer.
Do Artiss products come with a warranty?
Yes, all Artiss products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship under normal household use.
Will my furniture require assembly?
Most of our items are flat-packed to ensure safe and affordable shipping. Each product includes a comprehensive instruction manual and all necessary hardware for straightforward home assembly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to the courier's website to monitor your delivery status.